IP-PBX

The next big thing in VoIP phones

IP-PBX

Value Add Analysis

Managing your PBX environment – where people and technology meet

When assessing your current or sought-after prospective PBX system, ask yourself the following questions:

  • Does it allow you to monitor costs as well as your staff’s performance? (If you can’t measure it; you can’t monitor it!)
  • How many calls did you lose today? (Remember that lost calls mean lost business!)
  • Is your team answering the phone efficiently?
  • Are they presenting a professional image to all incoming potential callers and customers?
  • How much business are you losing by keeping your customers waiting “on hold”?

Consider these facts from a recent study by AT & T:

  • 70% of calls are placed on hold
  • When experiencing silence on hold, 60% of callers will hang up, while 30% will never call back
  • 88% of callers prefer on-hold messaging, which you can also use to simultaneously promote your company’s products and services
  • An effective voice on-hold campaign will reduce caller hang-ups by 45% and increase caller enquiries by 15%

Maximise Your Most Important Assets – Your People

While your staff will always be your most valuable asset, it’s important to empower them appropriately, with the up-to-date training, management and most importantly, the latest technology – their window to the outside world. With 80% of business being conducted telephonically, it’s imperative that companies maintain their professional images; their staff present themselves as skilled, efficient and friendly at all times.

Professional:

Samsung supports Advanced CTI features including:

  • Outlook integration
  • Unlimited speed dialling
  • Missed Calls
  • Direct inward dialling – customers can call staff directly on their mobile phones
  • Mobex – allowing for full integration between cellular and telephonic PBX systems

Efficient:

With the implementation of IP Unified messaging, Mobex customers are able to contact staff immediately, making the end-user experience more pleasurable and efficient – steering customers back to your company.

Friendly:

With excellent wrap-around feature sets designed for ease of use, the Samsung Handsets comply to the highest inter¬national quality standards. Audio Codecs and quality are of the highest standard, boasting international award-winning designs, making the entire telephonic experience a pleasure for both your staff and your customers.

An IP (Internet Protocol) PBX (Private branch exchange) is a PBX that provides audio, video, and instant messaging communication through the TCP/IP protocol stack for its internal network and interconnects its internal network with the Public Switched Telephone Network (PSTN) for telephony communication.

VoIP (Voice over Internet Protocol) gateways can be combined with traditional PBX functionality enabling businesses to use their managed intranet to help reduce long distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure IP system which in most cases give greater cost savings, greater mobility, and increased redundancy.

Link-up provides various options and ranges on our PBX ranges, and only provides best-in-class products to our customers.

Features available on our PBX solutions include:

(Features depend on system in place, some features require licenses or other software/hardware)

and more…

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